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How it can be removed

Step 1. Click on the flag that you see when you hover the mouse over the review


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Step 2. Enter your email address, select the violation type and hit submit


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Why google won’t remove the contents most of the times

Step into the shoes of a real customer who did not have a good experience and decided to let the other know about it via the review. What if the business owners decide to remove the valid reviews by genuine customers to protect their back. Also, how would google know who is your real customer and who is fake.

Section 79 of the Information Technology Act prevents the websites, blogs and forums from being help responsible for the speech of their users. So, if you are in a country like India, US or any other which protects the publishers for the damage that is being done from their websites by the common users, nothing much can be done except waiting for them to review and check if the libel comment/posting is violating the terms of service.

Google Comment Posting Policy

  • Don't spam or post fake reviews intended to boost or lower ratings.
  • Don't post or link to content that is sexually explicit or contains profanity.
  • Don't post or link to content that is abusive or hateful or threatens or harasses others.
  • Don't post or link to any file that contains viruses, corrupted files, "Trojan Horses," or any other contaminating or destructive features that may damage someone else's computer.
  • Don't post any material that violates the copyrights or other intellectual property rights of others.
  • Don't impersonate any person, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Don't violate any other applicable law or regulation.
  • Don't use comments as a forum for advertisement.

You might also like to follow these guidelines and tips:

  • Make your comments useful and informative.
  • Post clear, valuable, and honest information specific to the content which you are reviewing.
  • Try to include both positives and drawbacks.
  • Be nice to others; don't attack others.
  • Keep it readable; don't use excessive capitalization and punctuation.
  • Use good grammar and check your spelling.

Sec 79 of Information Technology Act (India)

79. INTERMEDIARIES NOT TO BE LIABLE IN CERTAIN CASES

(1) Notwithstanding anything contained in any law for the time being in force but subject to the provisions of sub-sections (2) and (3), an intermediary shall not be liable for any third party information, data, or communication link made available or hasted by him.

(2) The provisions of sub-section (1) shall apply if— (a) the function of the intermediary is limited to providing access to a communication system over which information made available by third parties is transmitted or temporarily stored or hasted; or (b) the intermediary does not— (i) initiate the transmission, (ii) select the receiver of the transmission, and (iii) select or modify the information contained in the transmission;

(c) the intermediary observes due diligence while discharging his duties under this Act and also observes such other guidelines as the Central Government may prescribe in this behalf.

(c) the intermediary observes due diligence while discharging his duties under this Act and also observes such other guidelines as the Central Government may prescribe in this behalf.

(3) The provisions of sub-section (1) shall not apply if— (a) the intermediary has conspired or abetted or aided or induced, whether by threats or promise or authorise in the commission of the unlawful act; (b) upon receiving actual knowledge, or on being notified by the appropriate Government or its agency that any information, data or communication link residing in or connected to a computer resource controlled by the intermediary is being used to commit the unlawful act, the intermediary fails to expeditiously remove or disable access to that material on that resource without vitiating the evidence in any manner.

Explanation—For the purposes of this section, the expression “third party information” means any information dealt with by an intermediary in his capacity as an intermediary